Shipping Policy
Shipping Policy for Dharohar Banarasi
At Dharohar Banarasi, we take great care to deliver authentic handwoven Banarasi silk sarees, Banarasi suits, and Banarasi dupattas safely to your doorstep. This Shipping Policy explains our order processing, shipping, delivery, tracking, and international shipping procedures.
We carefully pack every order to protect the delicate silk fabric and intricate zari work during transit.
Order Processing
After you place an order, our team verifies the order and prepares your product for dispatch.
Before shipping, every product is carefully checked for:
1.Fabric quality
2.Zari work
3.Weaving and finishing
4.Product condition
5.Packaging
Orders are dispatched after the quality check is completed.
Domestic Shipping Across India
Dharohar Banarasi delivers authentic Banarasi sarees and other products across India through reliable courier partners.
Delivery time depends on your location, courier availability, and other factors affecting transportation.
The estimated delivery timeline will be communicated during the ordering or shipping process.
International Shipping
We also offer international shipping for customers who want to experience authentic Banarasi craftsmanship outside India.
International delivery times depend on:
1.Destination country.
2.Courier service.
3.Customs clearance.
4.Local delivery conditions.
5.Import regulations.
International customers are responsible for any applicable customs duties, import taxes, or other charges imposed by their destination country, unless stated otherwise at checkout.
Shipping Charges
Shipping charges depend on factors such as:
1.Delivery location.
2.Order weight.
3.Shipping method.
4.International destination.
Applicable shipping charges will be displayed during checkout or communicated before order confirmation.
Order Tracking
Once your order has been dispatched, you will receive shipping and tracking information through your registered contact details, where tracking is available.
You can use the tracking information to check the status of your Banarasi saree order during transit.
Secure Packaging
Banarasi silk sarees require careful handling. We use appropriate packaging to help protect your product from dust, moisture, folding damage, and handling during transportation.
Your order is packed carefully before it leaves Dharohar Banarasi.
Delivery Address
Please provide a complete and accurate delivery address while placing your order.
Make sure your details include:
1.Full Name.
2.House or Flat Number.
3.Street or Locality.
4.City.
5.State.
6.PIN Code.
7.Country.
8.Active Mobile Number.
Dharohar Banarasi is not responsible for delays caused by an incorrect or incomplete shipping address provided by the customer.
Delivery Delays
Although we work with reliable courier partners, delivery delays can occur due to circumstances outside our control, including:
1.Weather conditions.
2.Natural disasters.
3.Public holidays.
4.Transportation disruptions.
5.Courier delays.
6.Customs clearance
7.Incorrect address information.
8.Other unforeseen circumstances.
We will assist you with tracking and delivery-related concerns whenever possible.
Failed Delivery Attempts
If the courier partner is unable to deliver your order because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the courier may reschedule delivery or return the package to the sender.
Additional shipping charges might apply for re-shipping a returned order, depending on the circumstances.
Damaged Package at Delivery
If your package appears damaged, opened, or tampered with at the time of delivery:
1.Check the package carefully.
2.Take photographs or videos of the package before opening it.
3.Contact Dharohar Banarasi customer support as soon as possible.
4.Keep the original packaging until the issue is resolved.
This information helps us investigate shipping-related issues and provide an appropriate resolution.
Wrong or Missing Product
If you receive a product different from the one you ordered or an item is missing from your package, contact our customer support team promptly.
Please provide:
1.Order number.
2.Product details.
3.Photographs of the received product.
4.Photographs of the packaging.
5.Unboxing video, if available.
Our team will review the request and guide you through the next steps.
Cancellation After Dispatch
Once an order has been dispatched, cancellation is generally not available.
For complete information about eligible order cancellations, please refer to our Cancellation Policy.
Shipping and Refunds
Shipping charges are generally non-refundable unless the issue is caused by an error on our part, such as sending the wrong product or a product that arrived damaged or defective.
Please refer to our Refund Policy and Return Policy for complete information.
Our Shipping Promise
At Dharohar Banarasi, our goal is to make buying authentic Banarasi silk sarees online simple, secure, and reliable.
From careful quality inspection to secure packaging and dependable delivery, we take every step to protect your order and preserve the beauty of traditional Banarasi craftsmanship.
Contact Us
If you have questions about shipping, order tracking, delivery, or international orders, please contact our customer support team through the contact details available on our Contact Us page.
We are happy to assist you with your order.
Shop Authentic Banarasi Sarees Online
Explore the exclusive collection of authentic handwoven Banarasi silk sarees, bridal Banarasi sarees, Banarasi suits, and Banarasi dupattas at Dharohar Banarasi.
Experience the heritage of Varanasi with secure packaging, reliable shipping, and trusted customer service.
Carry the Legacy. Wear the Elegance.