Cancellation Policy
Order Cancellation Policy | Dharohar Banarasi
At Dharohar Banarasi, we are committed to providing a smooth and transparent shopping experience. We understand that plans may change, and this Cancellation Policy explains how order cancellations are handled for purchases made through our website.
Please read this policy carefully before placing your order.
Order Cancellation Before Dispatch
Customers can request an order cancellation before the product has been dispatched from our warehouse.
If your cancellation request is approved before shipment, a full refund will be processed using the original payment method.
To request a cancellation, please contact our customer support team as soon as possible with your order details.
Order Cancellation After Dispatch
Once an order has been dispatched, it cannot be cancelled. If you no longer wish to keep the product after delivery, please refer to our Return and Refund Policy for available options.
Customized and Special Orders
Orders placed for customized, personalized, made-to-order, or specially sourced Banarasi sarees cannot be cancelled once production or processing has started.
These products are prepared specifically for the customer and are therefore non-cancellable.
Cancellation by Dharohar Banarasi
In rare situations, Dharohar Banarasi reserves the right to cancel an order due to:
1.Product becoming unavailable
2.Incorrect pricing or product information
3.Payment verification issues
4.Suspected fraudulent activity
5.Technical or system errors
5.Shipping restrictions or delivery limitations
If we cancel your order, you will receive a complete refund through your original payment method.
Refund for Cancelled Orders
For eligible cancellations made before dispatch:
1.A full refund will be initiated after cancellation approval.
2.Refunds are processed using the original payment method.
3.Processing time depends on your bank or payment provider.
How to Request a Cancellation
To cancel your order, please provide:
1.Full Name
2.Order Number
3.Registered Email Address
4.Mobile Number
5.Reason for Cancellation
Our customer support team will review your request and respond as quickly as possible.
Important Information
Orders can only be cancelled before dispatch.
1.Customized and personalized products are non-cancellable.
2.Orders already shipped cannot be cancelled.
3.Refunds are processed only for eligible cancelled orders.
4.Dharohar Banarasi reserves the right to refuse cancellation requests that do not meet this policy.
Our Commitment
Customer satisfaction is our priority. We strive to make every shopping experience simple, secure, and transparent. If you have any questions regarding your order or this Cancellation Policy, our support team is always ready to assist you.
Thank you for choosing Dharohar Banarasi. We appreciate your trust and look forward to bringing the timeless beauty of authentic handwoven Banarasi silk sarees to your doorstep.