Refund Policy

Refund Policy for Dharohar Banarasi

At Dharohar Banarasi, customer satisfaction is our highest priority. We take great care in delivering authentic handwoven Banarasi silk sarees, Banarasi suits, and Banarasi dupattas that meet our quality standards. This Refund Policy explains the conditions under which refunds are available for purchases made through our website.
By placing an order with Dharohar Banarasi, you agree to the terms outlined in this Refund Policy.

Our Commitment to Quality

Every product is carefully inspected before dispatch to ensure it meets our quality standards. We check the fabric, weaving, zari work, finishing, and packaging so that you receive an authentic Banarasi product in excellent condition.

Refund Eligibility

You may be eligible for a refund if:

1.You receive a damaged product.
2.You receive a defective product.
3.You receive the wrong item.
4.Your order is cancelled before dispatch and qualifies under our Cancellation Policy.
5.Your order cannot be delivered due to reasons within our control

To qualify for a refund, the product must be unused, unwashed, and returned in its original condition with all tags, labels, invoices, and original packaging.

Non-Refundable Items

Refunds are not available for:

1.Customized or personalized products.
2.Products damaged due to improper handling after delivery.
3.Products returned without original packaging or tags.
4.Products showing signs of use, washing, alteration, or damage after delivery.
5.Requests submitted after the applicable return period.

Refund Request Process

IIf you believe you are eligible for a refund:

1.Contact our customer support team within the specified return period.
2.Share your Order Number and registered contact details.
3.Provide clear photographs or videos showing the issue.
4.Our team will review your request and guide you through the next steps.

Refund Approval

Once your returned product is received and inspected, we will notify you of the refund status.
If approved, your refund will be processed through the original payment method used during purchase.

Processing Refund Time

Approved refunds are generally initiated within a few business days after verification.
The time taken for the amount to appear in your account depends on your bank, card issuer, or payment provider.

Shipping Charges

Shipping charges are generally non-refundable unless:

1.The wrong product was shipped.
2.The product arrived damaged.
3.The product was defective upon delivery.
4.The refund is due to an error on our part.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

1.Do not use the product.
2.Contact our support team immediately.
3.Share photographs of the product and packaging.
4.Keep the original packaging until your request has been resolved.

We will review your request and offer an appropriate resolution in accordance with this policy.

Order Cancellation Refunds

If your order is cancelled before dispatch and meets the conditions outlined in our Cancellation Policy, a full refund will be processed through the original payment method.

Our Quality Promise

Every Banarasi silk saree at Dharohar Banarasi represents the rich weaving heritage of Varanasi. We are committed to delivering authentic craftsmanship, premium quality, secure shopping, and reliable customer service.
If any issue arises with your order, our team will work to provide a fair and timely resolution.

Contact Us

For questions regarding refunds, returns, or your order, please contact our customer support team using the details provided on our Contact Us page.
We are always happy to assist you.

Thank You

Thank you for choosing Dharohar Banarasi. Your trust inspires us to preserve the timeless artistry of Banarasi weaving while providing a secure, transparent, and satisfying shopping experience.